Shipping policy
Shipping is free
Every PineDazzle order ships free within the United States, with tracking. There is no minimum and no surprise fee at checkout.
Where we ship
We currently ship to addresses in the United States, including Puerto Rico. We are working on more countries. If your country is not available at checkout, we are not yet shipping there.
We cannot deliver to freight forwarders.
How long it takes
- Order processing: 1–2 business days. This is when your order is picked, packed and handed to the carrier.
- Delivery: 9–16 business days from dispatch.
PineDazzle ships from our overseas fulfilment partner's warehouse, which is why delivery takes longer than a domestic retailer. We would rather tell you that plainly on this page than have you wonder where your parcel is on day nine. The trade-off is the price: shipping direct is how the same hardware costs what it does here instead of what it costs in a store.
Christmas delivery
Order by December 8th to be confident your lights are on your tree for Christmas. Orders placed after that date will still ship, but we cannot promise they arrive before December 25th, and this is the one promise we will not make loosely.
Tracking
You will get a confirmation email as soon as you order, and a second email with a tracking number once the parcel leaves the warehouse. Tracking can take 2–5 days to start showing scans after you receive the number — that is normal and does not mean anything is wrong.
Lost your tracking email? Check your spam folder, then email support@pinedazzle.store with your order number and we will resend it.
Duties and import fees
The price you pay at checkout is the full price. We handle any import duties or customs fees on your shipment. You will not be asked to pay anything to the carrier on delivery.
If your parcel is late
If 20 business days have passed since dispatch and your tracking has not updated, email us with your order number. We will chase the carrier, and if the parcel cannot be located we will send a replacement or refund you in full. You do not need to have bought Shipping Protection for us to do this.
Shipping Protection
Shipping Protection is an optional add-on. If you choose it and your parcel is lost, stolen after delivery or damaged in transit, we replace it immediately on your word, with no investigation period and no carrier claim to wait on. It is a speed and convenience upgrade, not the difference between being covered and not being covered — the paragraph above applies to every order either way.
The fee is non-refundable once an order has shipped, except when the whole order is refunded.
Wrong or incomplete address
Please check your address at checkout. If you spot a mistake, email us within 12 hours and we will usually be able to correct it. Once a parcel has shipped to an address you provided, we cannot reroute it, and a parcel returned to the warehouse as undeliverable can be reshipped once you confirm a correct address.
Questions
Email support@pinedazzle.store and a person will answer within one business day.